Thank you for choosing NuVion Health. We are committed to delivering your research compounds securely and efficiently.
1. Order Processing & Cutoff Times
- Processing Time: All orders are processed within 1–2 business days (Monday – Friday, excluding public holidays).
- Same-Day Dispatch: Orders placed before 12:00 PM AEST are typically dispatched the same business day.
- Confirmation: Once shipped, you will receive an email with a tracking number and a direct link to monitor your package.
2. Shipping Destinations
NuVion Health currently ships exclusively within Australia. All orders are dispatched from our fulfillment facility in Melbourne, Victoria.
3. Shipping Rates & Delivery Estimates
We offer flat-rate shipping to ensure simplicity and transparency. There are no hidden fees or additional handling charges.
Shipping Method | Cost | Estimated Delivery Time |
Standard Shipping | $15.00 | 2 – 7 Business Days |
Orders Over $350 | FREE | 2 – 7 Business Days |
Note: Delivery times are estimates provided by our carriers (Australia Post, Aramex, and StarTrack). Actual delivery times may vary based on your location and carrier performance.
4. Order Tracking
Once your order has been dispatched, please allow up to 24 hours for the tracking information to update in the carrier’s system. You can track your package via the link provided in your shipping confirmation email.
5. Address Accuracy
Please double-check your delivery address at checkout. We are unable to redirect or refund orders sent to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, a reshipment fee may apply.
6. Lost or Damaged Shipments
If your order is damaged during transit or appears to be lost:
- Damaged Items: Contact us at support@nuvion.au within 48 hours of delivery with photos of the damage.
- Lost Shipments: If your tracking hasn’t updated for 7 business days, please contact us. Once the carrier confirms the package is lost, we will immediately offer you a full refund or a free replacement.
7. Contact Information
For any questions regarding your shipment, please contact our support team:
- Email: support@nuvion.au
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
- Response Time: 1–2 business days
